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Order ID |
Your booking reservation number. |
|
Billing Email |
Your registered email address upon creating your booking. |
Order Status |
Description |
| Pending payment | Order received, no payment initiated. Awaiting payment (unpaid). |
| Failed | The payment failed or was declined (unpaid) or requires authentication (SCA). Note that this status may not show immediately and instead show as Pending until verified (e.g., PayPal, Xendit). |
| Processing | Payment received (paid) and the stock has been reduced; order is awaiting fulfillment. All product orders require processing, except those that only contain products that are both Virtual and Downloadable. |
| Completed | Order fulfilled and complete – requires no further action. |
| On hold |
Awaiting payment – stock is reduced, but you need to confirm payment. |
| Canceled |
Canceled by an admin or the customer – stock is increased, no further action required. |
| Refunded |
Refunded by an admin – no further action required. |
| Authentication required |
Awaiting action by the customer to authenticate the transaction and/or complete SCA requirements. |
