Gajah Mada Hotel features a fitness centre, 2 dining options and karaoke facilities. It provides modern, air-conditioned rooms with bathtubs and free Wi-Fi in the entire property. An airport shuttle service is available on request.

The hotel is located a 15-minute drive from Mega Mall Pontianak and 30 minutes from Supadio International Airport. It also takes 15 minutes from Hotel Gajah Mada to Dayak Traditional House and Museum Kalimantan Barat.

The rooms are fitted with warm lighting and freshly laundered beddings. They feature a work desk, a TV and free toiletries. Some rooms come with flat-screen TVs, a seating area and offer views of the city.

Gladden Coffee Shop features an international menu, and also serves local specialities. G lounge offers light snacks and beverages, complete with karaoke facilities and live music. Guests can also enjoy their meals in the privacy of their rooms.

The tour desk helps guests organise excursions to tourist attractions. The hotel also provides car rental facilities for guests who wish to explore the region on their own. Other services provided by the hotel include laundry and currency exchange.